UK Wealth Management Business
Programme
Industry
A wealth management organisation set out to centralise its paraplanning capability across multiple partner entities, creating a new insourced operating model. The programme focused on establishing a best in class paraplanning function through standardisation and automation, reducing effort in report production while improving consistency and scalability.
Programme Outcomes Delivered
• New paraplanning process design
• Technology infrastructure, hardware and automated queuing capability
• Caseflow system implemented to estimate effort per case and support efficiency management
Customer Value Delivered
• Reduction in operating expenditure through improved efficiency and standardisation
• Improved management of paraplanning resource quality using data led decision making
• Modernised infrastructure and queuing capability to improve interaction between advisers and paraplanners
• Reduced time to produce suitability reports through standardisation, automation and machine learning
